At thecpcpguy.uk, we take customer satisfaction very seriously and strive to provide the highest quality training services possible. However, we understand that there may be times when a customer is not completely satisfied with their experience. If this happens, we encourage the customer to bring the issue to our attention so that we can work to resolve it as quickly and efficiently as possible.
Procedure for Submitting a Complaint:
- Customers can submit a complaint by contacting us via phone, email, or through our website’s contact form.
- The customer should provide their contact information, a detailed description of the problem, and any relevant documentation or proof.
- Our customer service team will acknowledge receipt of the complaint within 2 business days and will provide a reference number for the complaint.
- Our customer service team will investigate the complaint and will provide a response within 10 business days.
- If the customer is not satisfied with the response, they can request that the complaint be escalated to a manager for further review.
- The manager will review the complaint and provide a final response within 5 business days.
We value customer feedback and will use it to improve our training services. We appreciate the opportunity to address and resolve any concerns you may have.
